Booking information - How to book
By booking tickets with Sadler's Wells you are agreeing to and are bound by the terms and conditions listed below. Your statutory rights are not affected.
What are the General Terms of Admission?Can I cancel my ticket(s)?
Can I resell my ticket(s)?
How do I get my ticket(s)?
What if my ticket(s) do not arrive / I lose my ticket(s)?
Can I reserve tickets without payment?
Is there a booking fee?
What Discounts are available?
Are children or babies admitted?
How will by personal data be used?
What are the General Terms of Admission?
- The Theatre Management reserves the right to refuse admission or eject from the venue any person if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees.
- Latecomers will not be admitted whilst a performance is in progress.
- The Theatre Management reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer a refund or exchange.
- The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed inside the auditorium. Mobile phones, pagers and wireless handheld email devices must be switched off at all times.
- Smoking is not permitted anywhere inside the venue.
- Eating and drinking inside the auditorium is not permitted.
- Ticket holders consent to the recording and filming of themselves as members of the audience.
- Sadler's Wells cannot be held responsible for late running of any performances due to circumstances beyond its control.
- Sadler's Wells does not operate a Dress Code policy.
- Under 5s are not admitted unless otherwise stated. see below
Can I cancel my ticket(s)?
Exchanges, Refunds and CancellationsTickets may be exchanged* for future performances if returned to the ticket office with at least 24 hours notice (three weeks for group bookings of 8 or more tickets). There is £4 handling charge for this - irrespective of the number of tickets.
Tickets may be refunded** if returned to the ticket office at least three days before the performance. There is a £6 handling charge for this and any previous handling or transaction charges are non-refundable.
In both cases original tickets must be returned to the ticket office. We regret no refund or exchange is possible where tickets have been lost or mislaid or if tickets have been lost in the post.
No other exchanges or refunds are permitted outside of these terms other than when a performance is cancelled or abandoned when less than half the performance has taken place. Our maximum liability to you in this respect is the face value only of the tickets purchased. Please note that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer.
Ticket Returns and On-SalesIf you wish to return tickets within the three days before a show, Sadler's Wells will endeavour to sell these provided we are completely sold out. There is a one off administration charge of £6 for this, irrespective of the number of tickets re-sold or returned. However we cannot guarantee the re-sale of tickets. Only original tickets can be offered for re-sale (not duplicates or agency tickets).
Refund of sold tickets, less the administration charge, will be made by a credit by the original method of payment to the person who made the original booking. We reserve the right not to accept tickets for re-sale.
Sadler's Wells do not operate a returns list in advance for fully booked performances and any tickets returned are placed on sale immediately.
* Tickets booked for performances at New Wimbledon Theatre cannot be exchanged nor refunded.
** Tickets booked for performances at London Coliseum cannot be refunded.
TopCan I resell my ticket(s)?
The re-sale of tickets by retail or online auction site by anyone other than Sadler's Wells ticket office staff is strictly prohibited and may invalidate the ticket.
Any ticket sold for profit or commercial gain by anyone other than Sadler's Wells or any of its authorised agents will be invalid for entry.
Patrons are not permitted to attempt to resell tickets on or around the theatre premises.
TopHow do I get my ticket(s)?
All tickets are posted second class for delivery within 7 to 10 days. If the performance is up to 7 days away, tickets are posted first class. Tickets are only posted to UK mainland and only to the address registered with the credit card company. For performances fewer than five days away and all overseas addresses, tickets are left for collection at the ticket office.
For operational reasons, we may alter the time-scales shown here but will advise you of this at the time of booking.
You may also choose to collect your tickets at the theatre if this is more convenient to you. Please advise the operator when making your booking, or select the "Hold at Box Office" option when booking online.
The credit or debit card used to make the booking with must be produced if collecting tickets from the venue. Tickets may not be released without this.
Tickets left for collection by anyone other than the card holder, where the card holder will not be attending, will require a letter of authorisation from them.
A printable version of this form can be downloaded here. (pdf)
We reserve the right not to accept tickets for collection by third parties.
What if my ticket(s) do not arrive / I lose my ticket(s)?
Please contact the ticket office in advance on 0844 412 4304 if tickets have been lost or misplaced and duplicate tickets need to be issued. Please bring appropriate identification (bank statement, utility bill etc) or the card with which the original booking was made. We regret that for security reasons duplicate tickets can only be issued on the day of the performance and to the person who made the original booking.
Please note that for some performances eg when seating is unreserved, it will not be possible to issue duplicate tickets.
TopCan I reserve tickets without payment?
Tickets may be reserved without payment for a maximum of 3 days or 72 hours before the performance, whichever is the sooner. Please note that it is never possible to hold tickets without payment on the day of the performance.
For certain events or performances we may alter this. We reserve the right not to accept reservations. All reservations will be released without notice if unconfirmed by the time stated at the time of booking. Reservations can only be made by calling the ticket office on 0844 412 4300.
TopIs there a booking fee?
A transaction charge of £2.20 will be added to all telephone and postal ticket bookings and reservations. Only one charge is made per booking and does not apply to group bookings and personal bookings at the theatre.
A reduced transaction charge of £1.50 applies to bookings made online and bookings made under our Access scheme.
TopWhat Discounts are available?
For most shows at Sadler's Wells & The Peacock Theatre the following discounts are available online:
Multibuy - Book 2 or more different shows displaying the Save logo at the same time and you will receive 20% off the tickets to both shows. This discount will be applied automatically in your shopping basket. * Terms and conditions apply. See all Multibuy shows here.
Friends - Friends of Sadler's Wells receive a 20% discount on tickets booked for up to 3 shows, and a 25% discount when booking 4 or more shows. These discounts are applied automatically in your shopping basket after logging on with your Friend membership details. Please note that Friends 2 for 1 vouchers cannot be redeemed online.
Children under 16 - Half price tickets for most matinee performances at Sadler's Wells and the Peacock Theatre. A maximum of 2 discounted children per 1 full paying adult are permitted. Please note that children under 5 are not permitted in the auditorium unless indicated as family friendly by the family friendly symbol: 
The following discounts are not available online:
Groups: of 8 or more - group rates apply (for certain performances only and subject to allocation availability). Please call the ticket office for more details on 0844 412 4300.
School Groups - One free teacher for every ten paid pupils for specific performances. £10 rear stalls, subject to allocation availability. We regret school group rates are only available to students 16 or under in full time education and not to students 16+ in further or higher education.
LEA schools only.
Standby Tickets - For students, under 16s, senior citizens, members of BECTU, Equity and Musicians Union and the unwaged: £15 best available, subject to allocation availability and proof of status, from one hour before the show on a cash only basis.
Students, unwaged, over 60s - A limited number of £8* seats in Sadler's Wells rear 2nd circle or Peacock rear stalls for all performances.
* Tickets will be held at box office for collection. Proof of eligibility must be shown, otherwise the full price will be charged. A maximum of 2 tickets per person for each production.
Access for All - For people with physical, sensory or cognitive disabilities.
One half-price ticket, for all prices, per programme. Applies to most shows at Sadler's Wells and the Peacock Theatre. Subject to allocation availability. We regret that for certain events or performances these discounts may be withdrawn. Click here for further information about our Access Scheme
Spring Dance at the London Coliseum discounts
If booking for shows at the London Coliseum, please see individual show pages for details of discounts. We kindly ask that disabled patrons contact the London Coliseum directly on 020 7845 9258, or email: access@eno.org to enquire about discounts applicable through their Access Scheme.
Please note: discounts cannot be combined, nor applied retrospectively. We reserve the right to alter the terms of discounts offered.
TopAre children or babies admitted?
Children under the age of 5 are not permitted into performances unless indicated as family friendly by the family friendly symbol:
Under 2s are free where admitted. Parents and carers are asked to book aisle seats and to leave the auditorium if the child cries or causes disturbance. Refunds will not be payable. A ticket is required for anyone aged two and over, irrespective of whether they occupy a seat or not.
Under 16s must be accompanied by an adult.
TopHow will my personal data be used?
Sadler's Wells conforms to the Data Protection Act 1998 and we are committed to protecting your privacy. Disclosure of your personal details at the time of booking, either on-line, in person or over the telephone, gives us consent to the collection and safe storage and processing of this information and for processing your order. Sadler's Wells may also use this data to track marketing and booking trends.
Should you opt to receive such information, we may also use your details to inform you of news or events at Sadler's Wells and the Peacock Theatre. You may choose to receive this information by post, email, or both.
We may also, with your consent, pass on your personal details to third parties or similar arts organisation for the purposes of mailing you products that may be of interest to you.
Top
